Shipping Policy

General Shipping Information

We provide complimentary worldwide shipping for all orders placed on our official website with no minimum purchase requirement. All transactions on our platform are settled in United States Dollars (USD).

Order Processing & Dispatch Time

All confirmed and paid orders will be processed and shipped within 1 to 3 business days. Our team conducts strict product inspection and packaging procedures before dispatching all skincare and eczema relief items to ensure product integrity.

Delivery Timeframe

Standard delivery takes approximately 6 to 12 business days for all global shipments. Delivery progress may be moderately affected by regional logistics conditions and routine customs clearance procedures.

Order Tracking

Once your order is dispatched, a valid tracking number will be sent to your registered email address. You can monitor your shipment status in real time through the official tracking channel.

Shipping Address Guidelines

Customers are required to submit accurate, complete and valid shipping information during checkout. We are not responsible for delivery failures, package losses or address deviations caused by incorrect or incomplete customer-provided information.

Return & Refund Shipping Arrangement

We support a 60-day return window for eligible unopened and unused products. All valid return applications will be reviewed strictly in accordance with our official refund rules.
Once your returned items are received, inspected and approved, the refund process will be completed within 5 to 10 business days, and funds will be returned to the original payment method.

Logistics Exception Instructions

We provide continuous after-sales logistics support for abnormal shipping issues including delayed delivery and package tracking exceptions. We will actively follow up and assist in solving all valid logistics problems for global orders.

Policy Update

We reserve the right to adjust and update this Shipping Policy to adapt to business optimization and logistics rule changes. Updated terms will take effect immediately after being displayed on our official website.