Customer Service Policy

Shipping Service

We provide complimentary worldwide shipping for all orders without any minimum purchase requirement.
All valid orders will be processed and dispatched within 24 to 48 working hours after payment verification.
Once your package is shipped, you will receive an official tracking number via email to monitor your delivery status in real time.
We offer continuous logistics follow-up support for delayed shipments, lost packages, and abnormal delivery issues for all global orders.

Customer Support & Consultation

Our professional customer support team provides authoritative guidance for dry skin repair, sensitive skin care, and eczema relief product usage.
We respond to all customer messages, emails and service inquiries within 24 working hours.
We offer personalized skincare advice based on different skin conditions, seasonal skin problems and daily care needs.
We provide clear and detailed explanations of product ingredients, efficacy, application methods and skin adaptation scope.

Order Modification & Cancellation

Customers are allowed to modify shipping information, product specifications and order details freely before the order is shipped.
Order cancellation requests are acceptable for unpaid or unshipped orders with no additional handling fee.
Once the package enters the logistics transportation process, order cancellation will no longer be supported.

Return & Exchange Policy

We support returns and exchanges for unopened, unused, and intact products within a valid period.
For products with quality problems, we provide free replacement, full refund or partial refund solutions based on actual conditions.
We strictly inspect all goods before shipment to ensure every product is intact, qualified and within the valid shelf life.
Used, damaged, or improperly stored products that cause skin discomfort do not qualify for free return and exchange services.

Product Quality Commitment

All our skincare and eczema relief products are formulated with mild, skin-friendly and safe ingredients.
All products comply with international skincare production standards and are suitable for dry, sensitive and eczema-prone skin.
We insist on safe, effective and non-irritating product formulas to solve seasonal dryness, skin flakiness, redness and irritation problems.

Privacy Protection

We fully protect all customers’ personal information, shipping data and payment privacy.
We will never collect, disclose or share any customer private information without official authorization.
All user data is protected by strict encryption systems and industry-standard privacy management rules.

Promotion & After-sales Guarantee

All site-wide discount activities and free shipping benefits are officially valid for all global individual customers.
We provide long-term after-sales follow-up service for all purchased products to solve your skincare and usage doubts.
We reserve the right to optimize and adjust promotional rules while fully protecting the legitimate rights and interests of existing customers.