Refund Policy

General Terms

This Refund Policy applies to all product purchases made through our official website. We strive to provide high-quality skincare and eczema relief products as well as reliable shopping experiences for every global customer.
By placing an order on our website, customers agree to accept the refund and return rules listed below.

Eligible Refund Conditions

Full refund requests are acceptable for unopened, unused, and intact products within the valid return period.
We offer full or partial refunds for products with verified quality issues, including formulation defects, damaged packaging, and expired goods delivered by our side.
Refund applications caused by abnormal logistics such as long-term non-delivery and package loss are supported with valid tracking proof.

Non-Refundable Situations

Products that have been opened, used, damaged artificially, or improperly stored are not eligible for return or refund.
Personal skin discomfort caused by incorrect usage, inconsistent skin adaptation, or non-product factors will not be supported for free refund.
Customers are not entitled to refunds for partial order cancellations after the package has been shipped out.

Refund Processing Rules

All refund applications will be reviewed and processed within a reasonable working period after receiving customer requests and valid proof.
Approved refunds will be returned to the original payment channel automatically.
We do not charge any hidden handling fees for legitimate refund applications that comply with policy rules.

Return Shipping Rules

We undertake return shipping fees for quality-related returns.
Customers are responsible for return shipping costs for voluntary returns due to personal preference reasons.

Final Explanation

We strictly protect the legitimate rights and interests of consumers. All refund behaviors will be handled fairly in accordance with official policy terms.
We reserve the right to adjust the refund rules appropriately while ensuring customer shopping rights.